TERMS & CONDITIONS

Customer Care

At Farm Ness, we’re passionate about creating magical, memorable days out for families, children, and visitors of all ages. Whether you're here to meet our friendly Highland cows, bounce on the jumping pillow, or enjoy a private farm tour, we want your experience to be smooth, safe, and filled with fun.

We’re a small, friendly team based right on the shores of Loch Ness, and we’re always happy to help. If you have any questions about bookings, accessibility, our facilities, or anything else, please don’t hesitate to get in touch. You can contact us by email at farmnessinverness@outlook.com, through our contact form, or via social media—we’ll always do our best to respond quickly.

Our Promise to You

We take customer care seriously and strive to ensure every visitor feels welcome, safe, and looked after. From the moment you book until after your visit, we’re here to help. If something isn’t right, please let us know—we’re always open to feedback and looking for ways to improve.

Thank you for supporting our farm and choosing to spend your time with us. We can’t wait to welcome you to Farm Ness!

Privacy & Safety Policy

At Farm Ness, your privacy and safety are very important to us. We’re committed to protecting your personal information and being transparent about how we use it.

Information We Collect
When you make a booking or purchase through our website, we collect basic information such as your name, email address, and payment details. This information is used solely to process your order and provide the best possible service.

Payment Security
All payments are securely processed through Stripe, a trusted third-party payment provider. We do not store or have access to your full credit or debit card details.

How We Use Your Data
Your information is used only for order processing, updates about your visit, or if there is an issue we need to contact you about. We will never sell or share your data with third parties for marketing purposes.

Communication
After your purchase, we may contact you via email to confirm your booking, provide instructions, or ask for feedback. You can opt out of marketing emails at any time.

Your Rights
You can request to view, update, or delete your personal data at any time by contacting us directly.

If you have any questions about our privacy or safety practices, feel free to get in touch—we’re happy to help!

Booking policy

Booking Terms & Conditions: Tickets purchased online are valid for a single visit on the date selected at checkout. They are non-refundable, non-transferable, and cannot be combined with any other offer. After booking, you will receive your e-ticket via email. If you do not receive it within 24 hours, please contact us at bookings@farmness.co.uk.
Children under 1 year old enter for free but must still be booked online to help manage visitor numbers.
Season Pass Policy: Passes are valid for a single household. This means that if you purchase a family pass, it is non-transferable and cannot be used by different individuals who are not part of the same household.

Changes to bookings: We do not offer refunds, amendments, or transfers on the day of your visit. If you need to change your booking, you must do so at least 48 hours in advance. General Admission tickets can be rescheduled up to 2 days before your visit by using the Manage my booking link in your confirmation email. Changes cannot be made after this deadline. Special, timed, and peak-time events are non-refundable and non-transferable.

Weather Policy: Tickets remain valid in all weather conditions, and we do not offer refunds or transfers due to bad weather.

Disclaimer: Images and advertisements on our website are for general illustration only and may not precisely represent the experience, facilities, or products available. We reserve the right to make changes without notice.

Visitors should read the liability waiver carefully before arrival.

We are not responsible for lost, stolen, or damaged personal belongings, including those left in vehicles.

Cancellation policy

Refund and Cancellation Policy:

If you cancel your booking, we do not offer a refund. Cancellations made more than 48 hours before your booked start time are eligible for a credit note to use at a later date. Within 48 hours of your booked start time, we cannot amend, reschedule or provide credit for your booking. If you do not attend, your booking will be forfeited.

We understand that missed or delayed travel and other unforeseen circumstances may prevent you from attending. However, each booking reserves limited spaces that are then unavailable to other customers, and our staff and resources remain committed to providing your experience. These cancellation terms therefore also apply in such circumstances. We encourage you to contact your travel or other relevant insurance provider to check whether your policy covers the cost.

Gift card terms

Valid for 1 year from purchase date
Gift cards are redeemable online
Gift cards cannot be exchanged for cash
Gift cards are not refundable
Gift cards are not replaceable if lost or stolen

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments