TERMS & CONDITIONS

Customer Care

At Farm Ness, we’re passionate about creating magical, memorable days out for families, children, and visitors of all ages. Whether you're here to meet our friendly Highland cows, bounce on the jumping pillow, or enjoy a private farm tour, we want your experience to be smooth, safe, and filled with fun.

We’re a small, friendly team based right on the shores of Loch Ness, and we’re always happy to help. If you have any questions about bookings, accessibility, our facilities, or anything else, please don’t hesitate to get in touch. You can contact us by email at farmnessinverness@outlook.com, through our contact form, or via social media—we’ll always do our best to respond quickly.

Our Promise to You

We take customer care seriously and strive to ensure every visitor feels welcome, safe, and looked after. From the moment you book until after your visit, we’re here to help. If something isn’t right, please let us know—we’re always open to feedback and looking for ways to improve.

Thank you for supporting our farm and choosing to spend your time with us. We can’t wait to welcome you to Farm Ness!

Privacy & Safety

Privacy & Safety Policy

At Farm Ness, your privacy and safety are very important to us. We’re committed to protecting your personal information and being transparent about how we use it.

Information We Collect
When you make a booking or purchase through our website, we collect basic information such as your name, email address, and payment details. This information is used solely to process your order and provide the best possible service.

Payment Security
All payments are securely processed through Stripe, a trusted third-party payment provider. We do not store or have access to your full credit or debit card details.

How We Use Your Data
Your information is used only for order processing, updates about your visit, or if there is an issue we need to contact you about. We will never sell or share your data with third parties for marketing purposes.

Communication
After your purchase, we may contact you via email to confirm your booking, provide instructions, or ask for feedback. You can opt out of marketing emails at any time.

Your Rights
You can request to view, update, or delete your personal data at any time by contacting us directly.

If you have any questions about our privacy or safety practices, feel free to get in touch—we’re happy to help!

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments